What is your return policy?

Unopened items may be returned within 15 days of purchase for a full refund minus a $20 re-stocking. Returned bicycles that have been opened already will be refunded minus a $60 re-stocking & re-packing fee. *Please note bikes that have been removed from their packaging must be professionally re-packaged by a bike shop before being returned to prevent damage in transit.* Buyer is responsible for cost of all return shipping.

Please be sure to double check your sizing before making any purchases. 

If we made a shipping error, such as sending you the wrong product, then the unopened items must be returned within 15 days of purchase for a full refund.  
Cancellation Policy 
If placing your order AFTER 2pm eastern standard time, you must email us by 10am eastern standard time to following morning to cancel or change your order. If placing your order BEFORE 2pm eastern standard time, you must email us by 2pm eastern standard time the same day to cancel or change your order. If you cancel your order after this time, we may be unable to cancel or change your order.
For all cancellations or order changes, you must email customerlove@fortifiedbike.com. 

Change of Shipping Address

Please see above instructions for changing your order, including changing your shipping address.

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